Buyer help 5 min read
Do I Need a Digistore24 Account to Buy or Access My Product?
Digistore24 says buyers do not need an account, only an email address. Your vendor may still send a separate login for a course or app. Here is the difference.
500 buyer guides
Digistore24 buyer guides, page 2
Everything we learned opening 2534 Digistore24 order forms, turned into plain-English guides: how the checkout works, how refunds and cancellations work, and how payments and invoices are handled.
All buyer guides
Buyer help 7 min read
Digistore24 Refund Denied: What Are Your Options?
A denial is not always the end. Find out which rule was applied, what to send back, when the vendor can refund anyway and why a chargeback comes last.
Buyer help 6 min read
Why Was My Card Declined on a Digistore24 Checkout?
A declined card on Digistore24 can come from Digistore24's own checks, your bank or a foreign-currency charge. Here is what each cause looks like and how to fix it.
Buyer help 6 min read
How Do Payment Plans and Installments Work on Digistore24?
An installment plan splits one price into fixed payments, and often costs more in total. Real examples from our catalog, plus what happens when a payment fails.
Buyer help 6 min read
Digistore24 Payment Methods and Currency: What You Can Use
Which payment methods Digistore24 names, why some offers charge in euros or pounds, and what the order form shows before you pay.
Buyer help 6 min read
I Paid on Digistore24 but Got No Email: What Now?
You paid, but nothing landed in your inbox. Here is the order of steps that works: spam folder, customer portal, order page, then support with your order ID.
Buyer help 6 min read
What Will Digistore24 Show on My Card Statement?
Digistore24 charges you as the seller of record, not the vendor. Here is how to match a charge to an order and what to do before you dispute it.
Buyer help 6 min read
My Digistore24 Download Link Expired: How Do I Get My Product Again?
Lost or expired download link on Digistore24? Use the customer portal or the order ID lookup, then the vendor. No account needed. Real delivery examples included.
Buyer basics 6 min read
What Does Merchant of Record Mean When You Buy a Digital Product?
The merchant of record is the company that sells to you, issues your invoice and shows up on your card statement. Here is how to spot it before you pay.
Buyer help 7 min read
Can I Get a VAT Invoice From Digistore24 for My Company?
Every Digistore24 order comes with an invoice you can download. Whether it carries your company name and VAT ID is a different question. Here is how to check.