Software & Technology review
Customer Service Team Leader Starter Kit (English) review
A written starter kit for a new customer-service team leader: 30-day plan, one-to-one and coaching templates, quality calibration and an Excel workbook for 12 weeks of metrics. EUR 79 once.
Worth it
A practical management starter, strongest on structure (plan, meeting templates, metrics workbook) and honest about gaps: no benchmarks, no scheduling, no employment-law help. It suits first-time leaders; experienced managers likely have their own tools. Price is mid-range and the order form is not public yet.
- Price
- EUR 79.00
- Billing
- One-time payment
- Best for
- New customer-service team leaders who want a first-month plan, meeting templates and a simple metrics workbook
- Not for
- Experienced managers, or anyone wanting industry benchmarks, shift planning or employment-law advice
Customer Service Team Leader Starter Kit (English) at a glance
This kit is for someone stepping into a customer service team leader role. The seller lists a 30-day plan for the first month, one-to-one meeting and coaching templates, quality-calibration guidance and an Excel workbook for 12 weeks of team metrics and weighted case-quality reviews, with an English guide and exercise workbook. Fictional examples are separated from your own team data. The seller says the package provides no industry targets, no shift-planning system and no employment-law advice. Written self-study, no video, coaching or done-for-you service.
- Contents
- 30-day plan, one-to-one and coaching templates, quality-calibration guidance, Excel workbook (12 weeks of metrics, weighted case-quality reviews)
- Also included
- English guide, exercise workbook and templates, ZIP download
- Language
- English, written self-study
- Price
- EUR 79.00, one payment
- Refund
- 60-day money-back guarantee, stated on the order form
- Not included
- Industry targets, shift-planning system, employment-law advice, video course, coaching
- Audience
- First-time customer service team leaders
- Digistore24 ID
- 735503
What the seller says you get
The kit structures a leader's first month with a 30-day plan, and supplies templates for one-to-one meetings and coaching conversations. Quality-calibration guidance helps reviewers score cases consistently, and the Excel workbook tracks 12 weeks of team metrics and weighted case-quality reviews.
Fictional examples are kept separate from your own team data.
What is not covered
The seller says there are no industry targets, no shift-planning system and no employment-law advice. No income or results claims appear. We have not opened the workbook.
Price and refund
The order form shows EUR 79.00 and a 60-day money-back guarantee. It is flagged as not public yet.
Place in the series
It is the management-side item in the customer-service line, next to the reply toolkit, complaint course and AI workflow.
Pros and cons
What works
- Clear first-month structure
- Metrics workbook with weighted quality reviews
- States what it does not cover
- 60-day refund stated
What does not
- No industry benchmarks
- Aimed at beginners
- Order form not public yet
- EUR 79 for written material
Customer Service Team Leader Starter Kit (English) FAQ
How much is the Customer Service Team Leader Starter Kit?
EUR 79.00 once, per the order form.
Does it include benchmarks?
No. The seller says it provides no industry targets.
Is it employment-law advice?
No. The seller says it does not include employment-law advice.
What tool is the workbook?
An Excel workbook, per the seller.
The bottom line
A practical management starter, strongest on structure (plan, meeting templates, metrics workbook) and honest about gaps: no benchmarks, no scheduling, no employment-law help. It suits first-time leaders; experienced managers likely have their own tools. Price is mid-range and the order form is not public yet.
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